Refund and Returns Policy

Thank you for shopping with THE H TRADER SDN. BHD. We aim to ensure that our customers are satisfied with every purchase. This Return & Refund Policy outlines the terms and conditions for returns, refunds, and order cancellations when purchasing from our store.

By placing an order with us, you agree to the terms stated in this policy.

1. Return Eligibility

Customers may request a return for eligible items within 30 days from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • The item must not be damaged due to misuse, improper storage, or handling by the customer.
  • Proof of purchase such as an order confirmation or receipt must be provided.

We recommend inspecting your order immediately upon delivery to ensure the items meet your expectations.

2. Return Process

If you wish to return an item, please contact us before sending any product back.

You may request a return by contacting us through the following:

Company Name: THE H TRADER SDN. BHD.
Email: the_h_trader@outlook.com
Address: NO 18 1ST FLOOR, JALAN TITIWANGSA TAMAN LAMBAK KLUANG JOHOR

In your return request, please include:

  • Your order number
  • The product name
  • The reason for return
  • Supporting photos if the item is damaged or incorrect

Our team will review your request and provide instructions on how to proceed with the return.

3. Refund Policy

Once the returned product is received and inspected, we will notify you of the status of your refund.

If the return is approved, your refund will be processed and issued through the original payment method used during purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Refunds are only issued for items that meet the return eligibility requirements stated in this policy.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after receiving the order.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Once verified, we will arrange an appropriate resolution, which may include a replacement or refund.

5. Order Cancellation Policy

Customers may cancel their order within 12 hours after placing the order.

If you wish to cancel your order, please contact us immediately via email:

Email: the_h_trader@outlook.com

Your cancellation request should include:

  • Order number
  • Name used for the order
  • Reason for cancellation (optional)

If the cancellation request is submitted within the 12-hour window, we will process the cancellation and issue a full refund.

Cancellation requests submitted after 12 hours may not be accepted if the order has already been processed or prepared for shipment.

6. Late or Missing Refunds

If you have not received your refund after it has been approved and processed, please first check with your bank or payment provider.

Processing times can vary depending on the financial institution. If you still require assistance, please contact us at: the_h_trader@outlook.com

7. Changes to This Policy

THE H TRADER SDN. BHD. reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes will be posted on this page and will become effective immediately upon publication.

We encourage customers to review this policy periodically to stay informed about our return and refund procedures.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

THE H TRADER SDN. BHD.
Email: the_h_trader@outlook.com
Address: NO 18 1ST FLOOR, JALAN TITIWANGSA TAMAN LAMBAK KLUANG JOHOR