Shipping Policy

Definitions

For the purposes of this Disclaimer:

● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to THE H TRADER SDN. BHD.

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the THE H TRADER SDN. BHD., accessible from thehtrader.xyz

● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Coverage

The Company currently provides shipping services within Malaysia only.

We do not offer international shipping at this time. Orders placed with delivery addresses outside Malaysia will not be processed or fulfilled.

2. Shipping Fee

All orders placed through thehtrader.xyz are eligible for free shipping within Malaysia.

There are no shipping charges applied to your order regardless of the order size or value.

3. Processing Time

Once an order is successfully placed and payment has been confirmed, the Company will begin processing the order.

Order processing includes:

  • Order verification
  • Product preparation and packing
  • Arrangement for shipment

Processing time may vary depending on order volume and operational conditions.

Customers will be notified once their order has been processed for shipment.

4. Delivery Time

Orders are typically delivered within 7 days from the date the order has been processed and shipped.

Delivery times may vary depending on the delivery location, courier service operations, public holidays, or unforeseen circumstances.

While we strive to deliver orders within the estimated timeframe, delivery times are estimates and cannot be guaranteed.

5. Delivery Method

Orders will be delivered using reliable courier or logistics partners selected by the Company.

Our delivery partners are chosen to ensure that all products, including cookies, dried fruits, snacks, and soft drinks, are delivered safely and efficiently.

The Company reserves the right to select the most appropriate delivery service for each order.

6. No Overnight Delivery

At this time, overnight delivery or express shipping services are not available.

All orders follow the standard shipping timeframe as stated in this policy.

Customers are encouraged to plan their purchases accordingly to allow sufficient time for delivery.

7. Order Tracking

Depending on the courier service used, customers may receive shipment notifications or tracking information once the order has been dispatched.

This allows customers to monitor the progress of their delivery and estimate the expected arrival time.

8. Delivery Delays

Although the Company works to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Public holidays
  • Severe weather conditions
  • Courier service disruptions
  • Unexpected logistics issues

In such situations, we appreciate your patience and understanding as we work with our delivery partners to complete your order.

9. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

The Company will not be responsible for delivery issues caused by incorrect or incomplete shipping details provided by the customer.

Please review your shipping information carefully before completing your purchase.

10. Changes to This Shipping Policy

The Company reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective immediately upon publication on thehtrader.xyz.

Customers are encouraged to review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

THE H TRADER SDN. BHD.
Website: thehtrader.xyz
Business: Cookie, Dried Fruits, Snack, Soft Drinks